Hunter Brown — Resume

Professional Summary

Field Service Engineer with hands-on experience servicing and maintaining complex instrumentation at the intersection of hardware and software. Proven ability to diagnose, troubleshoot, and resolve technical issues across mechanical, electrical, and software systems. Background spanning food industry craftsmanship to full-stack web development provides a unique perspective on precision, problem-solving, and customer engagement. Passionate about technology, continuous learning, and building lasting client relationships.

Experience

Field Service Engineer 2/2025 — Present

Illumina — Oakland, CA

Service and maintain advanced genomic sequencing platforms including hardware, software, and fluidics systems
Diagnose and resolve complex instrumentation issues by bridging mechanical, electrical, and software troubleshooting
Deliver on-site preventive maintenance, installations, and upgrades for customer laboratories
Collaborate with cross-functional teams to document and escalate technical issues
Build and maintain strong customer relationships through clear communication and reliable follow-through

Field Service Engineer 2/2024 — 2/2025

IQVIA — Bay Area, CA

Serviced and maintained laboratory instrumentation across customer sites
Performed hardware diagnostics, calibrations, and software troubleshooting
Managed service schedules and documentation to ensure compliance and uptime

Meat Cutter 8/2021 — 2/2024

Piedmont Grocery — Oakland, CA

Provided expert customer service in an upscale grocery environment
Ensured quality assurance, product placement, and inventory management

Head Chef & Manager 3/2019 — 3/2020

Yataimura Maru — Portland, OR

Led kitchen operations and managed front- and back-of-house teams in a high-volume environment
Maintained rigorous quality standards while balancing speed and customer experience